Returns & Exchanges
We want you to love your chocolate as much as we do, so if your order arrives damaged or isn't quite right, we are committed to making it sweet again. Due to the perishable nature of our products, please contact us within 14 days of receipt to initiate a return or replacement.
Contact Our Team
Email our customer service team with your order number and a brief explanation of the issue, including photos if the product arrived damaged.
Receive Authorization
Once we review your request, we will provide you with a return authorization number and instructions on how to proceed with your specific item.
Package Your Items
Carefully pack the chocolate in its original packaging to ensure it stays protected during transit back to our chocolate warehouse.
Refund Processing
After we receive and inspect your return, we will process your refund or dispatch a fresh replacement within 5 to 7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing