Frequently Asked Questions
Everything you need to know about our extraordinary chocolate
How should I store my Montezuma's chocolate?
To keep your chocolate in peak condition, store it in a cool, dry place away from direct sunlight and strong odors. We recommend a temperature between 15-18°C. Avoid refrigeration as it can cause 'bloom' and affect the texture.
Are your chocolates suitable for vegans?
We offer a wide range of vegan-friendly chocolates, including our dark chocolate bars and specifically formulated dairy-free milk alternatives. Look for the 'Vegan' filter on our shop page or check the ingredients list for the vegan symbol.
What are your shipping rates and delivery times?
We offer standard and express shipping options. Standard delivery typically takes 3-5 working days. During warmer months, we may use insulated packaging to ensure your chocolate arrives in perfect condition without melting.
Is your packaging recyclable?
Yes, we are committed to sustainability. Most of our packaging is 100% recyclable, compostable, or biodegradable. We have eliminated plastic where possible to minimize our environmental impact.
Do you offer gift messaging or gift wrapping?
Absolutely! You can add a personalized gift message at the checkout stage. We also offer premium gift boxes and sleeves for various occasions to make your chocolate gift extra special.
What is your return policy for food items?
Due to the perishable nature of chocolate, we cannot accept returns if you change your mind. However, if your order arrives damaged or is incorrect, please contact our customer service team within 48 hours for a replacement or refund.